If my parcel wasn’t delivered to your American address, what should I do? Who will take the responsibility?
Posted by U2G-SH on 09 January 2011 06:48 AM
If you’ve checked the status of the parcel’s tracking code, and it’s still not delivered or is on its way, first, contact the sender and try to get additional details, for example the exact date of shipping. 

There are very rare situations when packages can be lost in transit. If the parcel hasn’t reached our warehouse, we cannot assist you. You should contact the online shop from which you’ve ordered the package and ask for compensation, or demand the product to be sent once again.

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